How to Cancel Movie Tickets On Paytm

Paytm is an Indian digital payment and financial services company. You can use this platform to send money, pay electricity bills, recharge your phone, book movie tickets, train tickets, and so on. Paytm has an official application on the App Store and Play Store; hence it is very easy for Paytm users to book movie tickets online. If you have booked any movie tickets incorrectly or there is any change in the plan, you can easily cancel your movie tickets booked online on the Paytm app.

Is It Possible to Cancel a Movie Ticket in Paytm?

Yes, the movie ticket cancellation Protect(CP) feature allows you to cancel a movie ticket 2 hours prior to the show time on the app. As per cinema policy, once tickets are booked considered sold and cannot be modified, exchanged, or canceled. Hence always use the Cancellation Protect feature (CP) while booking movie tickets in Paytm. Thus it allows you to cancel your movie ticket.

Paytm Movie Cancellation- Terms & conditions

• The Cancellation policy is not applicable to all Cinemas. Subject to Paytm terms& conditions, you can cancel the movie tickets at selected cinemas and a limited number of seats.
• If you have applied any promo code while booking the movie tickets, that will be considered redeemed even though you have canceled the ticket.
• You need to cancel the movie ticket 2 hours prior to the show time.
• Upon cancellation, the refund amount will be given only for the movie ticket. You will not get any refunds for the amount you have paid for the convenience fee or food and beverages.
• The cancellation protection charges are non-refundable. You will get a 100% refund for the ticket price.
• The cancellation amount will be credited to your bank account or Paytm wallet within 7-10 working days.

How to Cancel Paytm Movie Ticket on Android/iPhone

1. Install the Paytm app on your Android phone or iPhone from the Google Play Store or App Store.

2. Launch the Paytm app after installing it and log in to your account by providing the mobile number or email address and password.

4. Tap your Profile icon located at the top left corner of the screen.

5. Scroll down and select the Orders&Booking section.

6. It will show a page with current transactions; select the movie ticket that you have ordered.

7. Tap the Cancel Booking option available below the movie ticket to cancel it.

8. A pop-up screen will appear on the screen; choose the Cancel Ticket option to confirm the cancellation.

9. Once cancellation is confirmed, you will get a confirmation message on the screen, and Paytm will initiate the refund as per the cancellation policy.

Note: In case you want to cancel your travel plans on Ixigo, you can check out our guide to cancel your bookings on Ixigo.

Why am I Unable to Cancel the movie ticket?

Ensure you have logged in to the Paytm account using the correct mobile number or email address and using a standard network. Further, if you are unable to cancel the movie ticket, you can call Paytm customer support number 0120-4456-456 to resolve your queries.

Frequently Asked Questions