People from 35 countries were trying to get in touch with him to appreciate and hear Annadurai and his Amazing Auto’s story all over again. Annadurai Passed higher secondary school and dropped out his studies because he did not feel like studying anymore. But all out to please his customers, satisfying them with added agreeableness at no extra cost, G Annadurai, a 28-year-old Amazing Auto driver, is initiating new benchmarks in customer service in Chennai. Annadurai owns a ‘share auto’ that can sustain six people. Step into his share-auto, and find over a dozen magazines and newspapers, neatly stacked on the sides and top including the wi-fi enabled surrounding, a mini TV set playing recorded news bulletins, a brand new tablet to browse and send emails, also by recharging facility for prepaid mobiles.
His story went viral on Facebook and posted by a group called Photos That Shook The World, with nearly 10,000 shares and 20,000 likes within a week, and it was unlike anything he had ever experienced. He said to one great, newspaper that “He was up all night answering every call,” shaking his head in wonder. He got over 2,000 calls so far. It was crushing that many people took time and spent everything it cost just to call and by appreciating him. He knows only Tamil and couldn’t even understand most of them. Calls from Dubai, Korea, Pakistan, the list just kept growing to know about him and also to appreciate him. A regular conversation goes like this. Even if I didn’t specifically know what they were saying, I could understand what they were intending.
“After he installed WiFi a year back, bought a tablet for Rs.7,000 but felt his customers deserved better and they were mostly from the IT sector. So he saved up for a couple of months and bought a more expensive one,”, calmly.
Also, he stated that not just Annadurai’s Amazing Auto that sets apart, he symbolizes through the services that he offers. Peravurani is the native which is in Thanjavur District. Annadurai came to Chennai when he was four years old and bred up with two brothers and a sister. He now lives in Injambakkam and a share-auto driver for four years. Two years ago, his idea worked out by start adding things to his Amazing Auto. He just thought to do something for his customers and stocked around 20 newspapers. Now, of course, it has grown to include other things.
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Annadurai provides free services to nurses, teachers who work in Schools and hospitals even that treat those with HIV. Also, for the Mother’s Day and Father’s Day, he offers free and discounted services to some customers. Not only this he also sponsors for child education and inspired three of his customer to do the same.
He does this because to need job satisfaction. He proudly told that Money might come and go, but the feeling you get when customers choose to travel only in my Amazing Auto is unmatched,
“I think teachers do the most honorable service in the world and for them, auto rides will always be for free. They make leaders and thinkers and must be recognized for their work.”
This Amazing Auto driver, called ‘Auto Anna’ by his clients and hopes to sponsor ten children from next year and ultimately plans to open a nursing home too. He has already begun planning how to go about it and want to provide a place where the elderly don’t feel they are a burden.
Annadurai used to encounter problems in giving change to customers. When a client doesn’t have change, he used to tell clients that they could pay him the next time they ride. Many felt guilty, but they owed him a debt. So to resolve this issue, he approached a bank for a swiping machine. Now customers can pay the fare through their debit or credit cards. Initially, customers think to use their cards for such small amounts, and he encouraged everyone to use their cards for all their financial transactions as it helps in eliminating the black money menace.
While major shops discourage shoppers from using their credit and debit cards as they have to pay a commission of some percent of the bill amount to the bank, Annadurai feels proud of contributing a share of his earnings to the banks.
He always looks for ways to make his customers happy that earn around Rs 45,000 every month and spends from it about Rs 9,000 on the several amenities he provides for his clients and also he has been invited to speak at India Infoline Finance Ltd in Noida and Cummins which is also in Pune, India this month.
“My parents are putting pressure on me to marry. I know that’s the only thing they are looking forward to in their lifetime,” Annadurai says.
He is one who has been delaying his marriage because he is not sure if his future life partner would let him continue with his lifestyle.
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